SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 151,000 - 180,000 / annual
Upside is a technology platform transforming brick-and-mortar commerce by bringing online retail sophistication (profit measurement, attribution, incrementality) to physical retail. The company helps millions of consumers earn 2-3x more cashback and hundreds of thousands of retailers acquire profitable customers. Billions in commerce flow through Upside annually.
You will join as Strategic Account Manager for the restaurant vertical, reporting to the GM of Restaurant. This is a senior individual contributor role managing enterprise relationships and driving growth in a fast-growing segment.
Key Responsibilities:
- Lead enterprise restaurant accounts through full lifecycle: onboarding, account management, and long-term partnership development
- Conduct platform education using customized presentations and data analysis to drive client understanding and growth
- Identify and close expansion opportunities and convert accounts to long-term agreements
- Proactively identify and mitigate churn risk by predicting and addressing client concerns
- Conduct monthly account reviews, translating raw data into performance reports, case studies, and white papers
- Maintain account health across multiple stakeholder levels within mid-market and enterprise clients
- Collaborate cross-functionally with analytics, product, marketing, and operations teams to deliver exceptional retailer experience
You will work with a mix of formal and casual audiences, requiring strong communication skills. Travel up to 20% is expected for account management and relationship building.
REQUIREMENTS:
- 7+ years of client-facing experience, including 4+ years in enterprise technology sales
- Bachelor's degree required
- Proven track record exceeding retention and growth targets
- Public speaking ability and comfort presenting to diverse audiences
- Strong analytical skills with ability to translate data into compelling narratives
- Project management capabilities including timeline management, client communication, and report interpretation
- Experience in restaurant industry or two-sided marketplaces is a major plus
- Ability to travel up to 20%
- Location flexibility, but hybrid in-office attendance required if based in Washington DC, Austin, Chicago, or NYC metros
