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Sardine is a leading agentic risk platform for fighting financial crime, offering integrated solutions that unify data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. The company's platform is strengthened by one of the fastest-growing fraud consortiums, spanning over 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Trusted by leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com.
As a Strategic Account Manager, you will manage a portfolio of key customers and serve as their primary stakeholder within Sardine, helping maximize the value of fraud, payments, and compliance-related products. You'll be the day-to-day point of contact for customers, addressing both immediate needs and long-term strategic opportunities while driving ROI.
Key responsibilities include: serving as the primary point of contact for customers, managing day-to-day and strategic issues; building deep product and technology knowledge to communicate effectively with customers; translating complex technical problems into actionable solutions; advising on fraud and compliance best practices; building and monitoring KPIs; providing strategic analysis for long-term expansion; and collaborating with risk analytics teams to proactively solve emerging fraud typologies.
You'll need 7+ years of account management, customer success, risk management, or solutions architecture experience in B2B SaaS with API integration knowledge. Domain expertise in fraud, payments, compliance, fintech, or AML/KYC is required, with banking vertical experience highly preferred. Strong presentation skills, technical product experience, exceptional project management abilities, and proficiency with business intelligence tools are essential. You should excel at synthesizing complex information, building relationships, and translating strategies into actionable outcomes.
Sardine maintains a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. The company offers generous compensation in cash and equity, early exercise options, flexible PTO, health/dental/vision coverage, 401k/RRSP matching, home office stipend, monthly meal and social stipends, and annual learning budgets.
