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monday.com is an AI work platform used by 250,000+ customers to bring people, workflows, and AI agents together on one flexible platform. The company operates with an ownership-driven culture focused on building products that matter.
The Strategic Account Manager will own and grow relationships with the company's largest enterprise customers, serving as the senior commercial lead on a portfolio of strategic accounts. This role drives renewals, expansion, and long-term partnerships by working across sales, customer success, product, and executive teams to turn customer goals into multi-year growth.
Key responsibilities include:
- Owning the commercial relationship and revenue targets (retention, upsell, cross-sell) for a portfolio of enterprise accounts
- Building and executing strategic account plans covering stakeholder maps, growth opportunities, risks, and success metrics
- Developing trusted relationships with senior stakeholders, including C-level and procurement teams
- Leading complex, multi-stakeholder negotiations, renewals, and contract expansions
- Identifying new use cases and business units to expand within each account
- Partnering with customer success, solutions engineering, product, and legal teams to deliver value and resolve escalations
- Running executive business reviews and reporting on account health and ROI
- Sharing customer insights with product and leadership to shape the roadmap
monday.com offers competitive salary, benefits, bonus potential, and equity eligibility. The company provides growth opportunities through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons. The culture emphasizes transparency and ownership, with a global presence across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and other locations.
Requirements:
- 8+ years in enterprise account management, strategic sales, or similar role, ideally in SaaS or technology
- Track record of meeting or exceeding quota on large, complex accounts
- Strong negotiation skills, commercial acumen, and executive-level communication abilities
- Experience with long sales cycles and multiple decision-makers
- Consultative, data-driven approach to account planning
- Comfort working cross-functionally and managing competing priorities
