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Salary: USD 151,000 - 180,000 / annual
Upside is transforming brick-and-mortar commerce by bringing online retail sophistication—profit measurement, attribution, and incrementality—to physical retail. The company helps millions of consumers earn 2-3x more cashback than competitors and enables hundreds of thousands of brick-and-mortar businesses to acquire profitable customers. Billions of dollars in commerce flow through Upside annually.
As a Strategic Account Manager, you will lead the development and execution of strategic account plans for some of the fuel and convenience store industry's largest brands. You'll own the full account lifecycle from onboarding through long-term partnership management, serving as the primary point of contact for key merchant partners including Fortune 500 executives.
Key responsibilities include:
- Developing detailed product knowledge and coordinating across internal teams (analytics, product, marketing, operations) to maximize client value
- Conducting platform education through customized presentations and data-driven insights to drive client engagement and participation
- Proactively identifying and mitigating churn risks before they escalate
- Growing accounts by identifying expansion opportunities: additional sites, c-store launches, and long-term agreement conversions
- Leading monthly account reviews, transforming raw data into compelling performance reports, case studies, and white papers
- Maintaining account health across multiple stakeholder levels within client organizations
- Exceeding retention, CSAT, and growth metrics
You will report to the VP of Account Management and collaborate closely with analytics, product, marketing, and operations teams to ensure consistent, positive customer experiences.
REQUIREMENTS:
- 7+ years of client-facing experience, including 4+ years in enterprise technology or retail fuels
- Bachelor's degree required
- Strong public-speaking skills for both formal and casual audiences
- Proven track record of exceeding goals
- Project management capabilities: timeline management, client communication, report interpretation
- Strong analytical skills with ability to translate data into compelling narratives and talking points
- Experience with sales technology tools (Salesforce, Outreach, Gong, or similar)
- Ability to travel up to 20%
- Creative problem-solving approach and ability to work effectively with internal and external stakeholders
