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Salary: CAD 140,000 - 220,000 / annual
Sardine is a leading agentic risk platform for fighting financial crime, offering integrated solutions that unify data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. The company's platform is strengthened by one of the fastest-growing fraud consortiums, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Clients include FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com.
As a Strategic Account Manager, you will manage a portfolio of customers and serve as their primary stakeholder within Sardine, helping maximize the value of fraud, payments, and compliance-related products. You'll be the main point of contact for day-to-day and strategic issues, attending to problems and opportunities while helping customers achieve strong ROI.
Key responsibilities include:
- Serve as the primary point of contact for customers, managing both immediate needs and long-term strategic opportunities
- Develop deep understanding of Sardine's product, technology, and strategy, translating these into clear customer messaging
- Translate complex product and technology challenges into simple, actionable solutions, managing the solution process internally and externally
- Provide expert guidance on fraud and compliance best practices
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking for long-term customer expansion planning
- Collaborate with Sardine's risk analytics teams to proactively identify and solve emerging fraud typologies, communicating findings to customers
- Work cross-functionally with risk analytics, data science, integrations, and product teams to address customer needs
Sardine is a remote-first company with flexible work culture. Pay is based on location, and you must maintain a home base in the country you're hired in, allowing flexibility within your country rather than borderless work-from-anywhere arrangements.
REQUIREMENTS:
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with understanding of API integration
- Domain experience in fraud, compliance, fintech, AML/KYC, or payments (highly preferred)
- Strong presentation skills for virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with technical products
- Exceptional project management skills with ability to synthesize inputs and balance multiple stakeholder needs
- Proficiency in business intelligence tools
- Strong analytical skills with ability to perform detailed analysis and draw insights
- Ability to translate complex strategies into actionable processes and outcomes
- Natural relationship builder and collaborator
- Process improvement mindset
- Passion for making customers more efficient
