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Salary: USD 150,000 - 210,000 / annual
Sardine is a leading agentic risk platform for fighting financial crime, offering integrated solutions that unify data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. The company's platform is strengthened by one of the fastest-growing fraud consortiums, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Sardine is backed by leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com.
As a Strategic Account Manager, you will be the primary point of contact for a portfolio of customers, acting as their stakeholder within Sardine and helping maximize the value of the company's fraud, payments, and compliance-related products. You will manage day-to-day and strategic customer relationships while collaborating across Sardine's teams including risk analytics, data science, integrations, and product.
Key responsibilities include:
- Serve as the primary point of contact for customers, addressing both day-to-day issues and long-term strategic opportunities while maximizing customer ROI
- Build deep understanding of Sardine's product, technology, and strategy, translating these into clear customer messaging
- Translate complex product and technology problems into simple, actionable solutions, managing the solution process internally and externally
- Advise customers on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking for long-term customer expansion planning
- Partner with Sardine's risk analytics teams to proactively solve new fraud typologies and communicate findings to customers
The role is fully remote, with flexibility to work from anywhere within the US or Canada. Sardine is a remote-first company with no office requirement, valuing performance over hours worked.
REQUIREMENTS:
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with understanding of API integration
- Domain experience in fraud, compliance, fintech, AML/KYC, or payments (highly preferred)
- Strong presentation skills for virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with technical products
- Exceptional project management skills and ability to synthesize inputs and balance multiple stakeholder needs
- Proficiency in business intelligence tools
- Strong analytical skills with ability to draw insights from data
- Ability to translate complex strategies into actionable processes and outcomes
- Natural relationship builder and collaborator
- Process improvement mindset
