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Litmus Automation is building the data foundation that powers industrial AI. The company provides a platform that helps manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge, enabling enterprises to run operations in real time, reduce downtime, and optimize production. Litmus is trusted by global manufacturers and partners including Google, Microsoft, Dell, Oracle, and Mitsubishi.
You will join as a Strategic Account Manager (SAM) to own expansion and revenue retention across a regional book of enterprise industrial accounts. Working as an overlay to Account Executives, you will diagnose where each customer sits on the path from single-site deployment to governed, multi-site enterprise standard, then work directly with the customer's central team to build the account plan and governance that enables expansion.
Key responsibilities include:
- Diagnose each account's readiness to scale through structured interviews with internal stakeholders and customer teams across your region, working jointly with the AE
- Run Value Engineering engagements with the customer's central team to define shared KPIs, asset models, and rollout approaches
- Build and maintain account plans with the AE: multi-site rollout roadmaps tied to customer initiatives, plus governance layers with named program owners, site champions, and operating cadences
- Own revenue retention across your region by tracking renewals, spotting engagement drop-off early, and coordinating save plans with Customer Success and the AE
- Run cross-functional cadences as the AE's overlay, including weekly account syncs with Pre-Sales, Customer Engineering, and Project Management, plus forecast calls and quarterly readouts
- Package successful patterns into case studies and run internal enablement to scale learnings across accounts
You will work in a collaborative, low-ego culture where the team is scrappy, takes ownership, and moves quickly. The role offers direct impact on product and company trajectory as Litmus scales.
REQUIREMENTS:
Must Have:
- 5+ years in enterprise account management, customer success, or expansion sales for industrial, manufacturing, or OT/IT software, working accounts at multi-site or multi-plant scale
- Track record standing up governance or program structures with named executive sponsors and cross-site stakeholders, not just running individual site deployments
- High emotional intelligence: able to read customer-side politics in accounts you don't own and communicate uncomfortable truths to executive sponsors without losing credibility
- Comfortable operating as an overlay with no closer's authority; motivated by winning customer commitment to a standard rather than negotiating or closing deals
- Experience owning or directly influencing both an expansion number and a renewal number in a book of business, without letting one crowd out the other
Nice to Have:
- Working knowledge of industrial data architecture (edge computing, asset modeling, OT/IT data contextualization)
- Experience building and maintaining formal joint account plans alongside an AE
- Startup or scale-up experience building a motion or playbook from scratch
- Experience with systems-integrator or partner-led deployments in manufacturing environments
