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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company specializes in multilingual, AI/ML-based solutions for regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Your clients are building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management. You will understand where each client sits on their compliance journey, ensure Behavox delivers against current needs, and position the platform to serve their full controls framework scope over time.
Key responsibilities include:
- Full end-to-end account ownership: relationship health, delivery, satisfaction, retention, and expansion across your portfolio
- Account health monitoring and risk identification using ticket patterns, stakeholder signals, and adoption data
- Executive business review design and delivery, leading strategic conversations about compliance posture, regulatory risk, and control maturity
- Renewal ownership across the portfolio: retention strategy, churn forecasting, negotiation, and close
- Expansion identification and commercial execution, driving inbound deals independently and collaborating with Account Executives
- Delivery follow-through and client communication ownership, translating technical updates into actionable client language
- Escalation management and operational accountability across the full portfolio with minimal manager involvement
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships, requiring the ability to think strategically and execute operationally often in the same day.
This is a hybrid role based in the Milan office. German language fluency is required; you will oversee accounts in Italy and Germany.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management)
- Understanding of financial services regulatory environment and regulatory obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across banking, hedge fund, asset management, and energy sectors
- Demonstrated multi-stakeholder account management experience at regulated financial institutions, navigating complex organizational structures (Heads of Surveillance, compliance analysts, technology teams, operations teams)
- Commercial lifecycle management expertise for enterprise SaaS: renewal and expansion cycles, retention strategy, churn forecasting, negotiation, close, and pipeline development
- Escalation management and operational accountability: ticket triage, resolution ownership, and ability to manage complex multi-workstream escalations with minimal manager involvement
- Fluency in German language (required for account coverage in Germany and Italy)
