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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company specializes in multilingual, AI/ML-based solutions for regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Your clients are building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management. You will understand where each client sits on their compliance journey, ensure Behavox delivers against current needs, and position the platform to serve their full controls framework scope over time.
Key responsibilities include:
- Full end-to-end account ownership: relationship health, satisfaction, retention, and expansion across your portfolio
- Account health monitoring and risk identification by reading ticket patterns, stakeholder signals, and adoption data
- Executive business review design and delivery (QBRs/EBRs) focused on compliance posture, regulatory risk, and control maturity
- Renewal ownership and churn forecasting: build retention strategy, lead negotiations, close deals, and develop mitigation plans
- Expansion identification and commercial execution in collaboration with Account Executives
- Delivery follow-through and client communication ownership, ensuring internal teams remain accountable through resolution
- Escalation management and operational accountability across the full portfolio with minimal manager involvement
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships, requiring the ability to think strategically and execute operationally often in the same day.
This is a hybrid role based in the Milan office. You must be fluent in German and will oversee accounts in Italy and Germany.
Requirements:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management)
- Understanding of financial services regulatory environment and obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across banking, hedge fund, asset management, and energy sectors
- Proven multi-stakeholder account management experience at regulated financial institutions, navigating complex organizational structures (Heads of Surveillance, compliance analysts, technology teams, operations)
- Commercial lifecycle management expertise for enterprise SaaS: renewal strategy, churn forecasting, negotiation, close, and pipeline development
- Escalation management and operational accountability: ability to triage, manage, and resolve complex multi-workstream escalations independently
- Fluency in German language
- Ability to build and maintain both executive-level strategic relationships and working-level practitioner relationships simultaneously
