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Behavox is a data operating platform helping multinational enterprises harness data for risk management, compliance, and business growth. The company specializes in organizing enterprise data into actionable intelligence, with particular strength in communications surveillance, trade surveillance, compliant archiving, and policy management for regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. This is a senior individual contributor role with significant autonomy and scope.
Key Responsibilities:
- Own end-to-end account management across a portfolio: delivery outcomes, commercial performance, executive relationships, and long-term strategic growth
- Manage all renewals independently: develop retention strategy, lead negotiations, close deals, and accurately forecast ARR churn risk with mitigation plans
- Drive inbound expansion deals in collaboration with Account Executives, leading with value-based positioning grounded in customer intelligence
- Design and execute quarterly business reviews (QBRs) and executive business reviews (EBRs) that address compliance posture, regulatory risk, control maturity, and platform value
- Monitor account health across commercial, operational, and relationship dimensions; surface risk early through ticket patterns, stakeholder signals, and adoption data
- Own escalation management and resolution end-to-end for the full portfolio, managing complex multi-workstream escalations with minimal manager involvement
- Serve as the primary client-facing contact for delivery issues, translating technical updates into actionable language and holding internal teams accountable
- Build and maintain relationships across complex organizational structures: Heads of Surveillance, compliance analysts, technology teams, operations teams, and executive stakeholders
This role requires the ability to think strategically and execute operationally, often in the same day. You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The position is hybrid, based in the Milan office.
Requirements:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks, specifically how communications surveillance, trade surveillance, compliant archiving, and policy management converge at regulated financial institutions
- Understanding of how clients evaluate and mature their compliance posture over time
- Strong knowledge of the financial services regulatory environment and regulatory obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across global banking, hedge fund, asset management, and energy sectors
- Proven ability to navigate complex organizational structures at regulated financial institutions, managing both executive-level strategic relationships and working-level practitioner relationships simultaneously
- Demonstrated commercial lifecycle management experience for enterprise SaaS: full renewal and expansion cycle ownership including retention strategy, churn forecasting, negotiation, close, and pipeline development
- Strong escalation management and operational accountability skills; ability to own ticket triage and resolution end-to-end with minimal manager involvement
- Ability to independently assess account health and risk; read signals from tickets, stakeholders, and adoption data; build intervention plans without direction
