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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company serves highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth. You will manage clients building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system.
Key responsibilities include:
- Account health monitoring and risk identification across commercial, operational, and relationship dimensions
- Designing and executing quarterly business reviews (QBRs) and executive business reviews (EBRs) focused on compliance posture, regulatory risk, and control maturity
- Full ownership of renewals across your portfolio: retention strategy, churn forecasting, negotiations, and closes
- Driving inbound expansion deals independently and collaborating with Account Executives on strategic accounts
- Managing delivery follow-through and client communication when issues arise, ensuring internal teams remain accountable through resolution
- Escalation management and operational accountability for the full portfolio with minimal manager involvement
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships, requiring the ability to think strategically and execute operationally often in the same day. This is a hybrid role based in the London office.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks, including how communications surveillance, trade surveillance, compliant archiving, and policy management converge at regulated financial institutions
- Strong understanding of the financial services regulatory environment and regulatory obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across global banking, hedge fund, asset management, and energy sectors
- Demonstrated ability to navigate complex organizational structures at regulated financial institutions, managing relationships with Heads of Surveillance, compliance analysts, technology teams, and operations teams simultaneously
- Proven commercial lifecycle management experience for enterprise SaaS, including ownership of renewal and expansion cycles, retention strategy, churn forecasting, negotiation, and close
- Strong escalation management and operational accountability skills, with ability to triage and resolve complex, multi-workstream escalations independently
