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Salary: EUR 103,750 - 128,000 / annual
Grafana Labs is seeking a Solutions Engineer to join its customer-facing Solutions Engineering team. The role bridges Grafana's technical expertise with customer needs and sales objectives, serving as a product expert who educates and enables both prospective and existing customers.
You will partner closely with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers worldwide. Your core responsibilities include owning technical customer engagements, helping close complex opportunities through advanced competitive knowledge and technical credibility, and delivering product and technical presentations to prospects and existing customers. You will effectively communicate with both customers and internal teams to provide feedback on products and the competitive landscape, drive product conversations based on customer needs and problems, and contribute to enablement materials including documentation, blog posts, videos, and knowledge base articles.
The Solutions Engineering team is one of the primary communication routes from customers to Product Management and Engineering teams. You will listen carefully to prospects and customers, ask the right questions to understand their requirements, and translate those needs into solutions using Grafana Labs technology.
Grafana Labs is a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. The company operates on principles of transparency, autonomy, and trust in an innovation-driven environment.
**Requirements:**
- 3+ years of technical pre-sales experience
- First-class written and oral communication skills to collaborate with remote-first teams and worldwide customers
- Ability to skillfully articulate value proposition and technical advantages of products
- Technical mindset with desire to grow technically
- Strong judgment, collaboration, and leadership capabilities
- Must be located in France
**Bonus qualifications:**
- Experience with Open Source technologies or in the Metrics/Monitoring space
- Familiarity with sales methodologies such as MEDDPICC
