SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. This is a senior individual contributor role with significant autonomy and scope.
Key responsibilities include:
- Full end-to-end account ownership: delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across your portfolio
- Renewal management: build retention strategy, lead negotiations, forecast ARR churn risk, and develop mitigation plans
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface issues early using ticket patterns, adoption data, and stakeholder signals
- Executive engagement: design and deliver quarterly business reviews and executive business reviews focused on compliance posture, regulatory risk, control maturity, and platform value
- Expansion pipeline: drive inbound expansion deals independently in collaboration with Account Executives
- Escalation management: own ticket triage, escalation, and resolution end-to-end for your full portfolio; manage complex multi-workstream escalations with minimal manager involvement
- Cross-functional collaboration: build relationships with Product, Engineering, and Support teams to accelerate issue resolution
You will need deep expertise in enterprise compliance technology, unified controls frameworks, and the financial services regulatory environment (communications monitoring, trade reconstruction, archiving mandates across banking, hedge funds, asset management, and energy). You must navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams while managing both executive-level and working-level relationships simultaneously.
This hybrid role is based in Milan and requires the ability to think strategically and execute operationally, often in the same day.
