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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, globally-regulated financial clients including banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: relationship health, satisfaction, retention, and expansion across a portfolio of enterprise clients
- Renewal management: build retention strategy, lead negotiations, forecast ARR churn risk, and develop mitigation plans
- Executive engagement: design and lead strategic business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, and control maturity rather than product updates
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface early warning signals from ticket patterns, stakeholder feedback, and adoption data
- Escalation ownership: triage, manage, and resolve complex multi-workstream escalations with minimal manager involvement; partner with Product, Engineering, and Support teams
- Expansion pipeline: drive inbound expansion deals independently in collaboration with Account Executives
- Stakeholder navigation: manage complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams at multiple levels simultaneously
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires both strategic thinking and operational execution, often in the same day.
This is a hybrid position based in Abu Dhabi.
