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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: relationship health, satisfaction, retention, and expansion across a portfolio of enterprise clients
- Renewal management: build retention strategy, lead negotiations, forecast ARR churn risk, and develop mitigation plans
- Executive engagement: design and deliver strategic business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, and control maturity
- Escalation management: triage, own, and resolve complex multi-workstream issues with minimal manager involvement
- Expansion pipeline: drive inbound expansion deals independently in collaboration with Account Executives
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface early warning signals
You will need deep expertise in enterprise compliance technology, unified controls frameworks, and the financial services regulatory environment. You must navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams while managing both executive-level and working-level relationships simultaneously. The role requires the ability to think strategically and execute operationally, often in the same day, with a high degree of autonomy on account strategy, renewals, and escalations.
This is a hybrid position based in Dubai.
