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Behavox is a data operating platform that helps multinational enterprises organize and activate data for compliance, risk management, and business growth. The company serves highly regulated financial institutions including banks, hedge funds, asset managers, and energy firms.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth. You will manage clients building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management into a single control system.
Key responsibilities include:
- Account health monitoring and risk identification across commercial, operational, and relationship dimensions
- Executive business review design and delivery, leading strategic conversations about compliance posture, regulatory risk, and control maturity
- Full renewal ownership: retention strategy development, churn forecasting, negotiation, and close
- Expansion identification and commercial execution, driving inbound deals independently and collaborating with Account Executives
- Delivery follow-through and client communication ownership, ensuring commitments are tracked and fulfilled
- Escalation management and operational accountability across the full portfolio with minimal manager involvement
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. You will own all renewals across your portfolio, accurately forecast ARR churn risk, develop mitigation plans, and lead genuinely strategic executive conversations.
Behavox offers a global mission, significant learning and impact potential, highly competitive compensation, fully covered health coverage for employee and family, generous time-off policy, and flexible work schedule.
Requirements:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks, including communications surveillance, trade surveillance, compliant archiving, and policy management convergence at regulated financial institutions
- Understanding of financial services regulatory environment and obligations driving client demand across global banking, hedge fund, asset management, and energy sectors
- Demonstrated experience with multi-stakeholder account management across regulated financial institutions, navigating complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams
- Proven commercial lifecycle management for enterprise SaaS, including full renewal and expansion cycles, retention strategy, churn forecasting, negotiation, and close
- Demonstrated escalation management and operational accountability, with ability to own ticket triage, escalation, and resolution end-to-end with minimal manager involvement
