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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company specializes in multilingual, AI/ML-based solutions for regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Your clients are building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. You will understand where each client sits on their compliance journey, ensure Behavox delivers against current needs, and position the platform to serve their full controls framework scope over time.
Key responsibilities include:
- Full end-to-end ownership of account relationship, delivery, health, satisfaction, retention, and growth with high autonomy on account strategy, renewals, escalations, and executive relationships
- Owning all renewals across the portfolio: building retention strategy, leading negotiations, and closing deals
- Accurately forecasting ARR churn risk and developing mitigation plans
- Driving inbound expansion deals independently in collaboration with Account Executives
- Leading executive business reviews focused on strategic conversations about compliance posture, regulatory risk, control maturity, and platform value
- Independently assessing account health and risk across commercial, operational, and relationship dimensions
- Designing and executing QBRs and EBRs for all accounts with executive-level engagement
- Owning client-facing narrative when delivery issues arise, ensuring commitments are tracked and fulfilled
- Managing escalations end-to-end with minimal manager involvement, building relationships with Product, Engineering, and Support teams
The role requires the ability to think strategically and execute operationally, often in the same day. This is a hybrid position based in the Milan office.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks, including how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions
- Understanding of how clients evaluate and mature their compliance posture over time
- Strong knowledge of the financial services regulatory environment and regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors
- Demonstrated ability to navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; experience managing both executive-level strategic relationships and working-level practitioner relationships simultaneously
- Proven commercial lifecycle management experience for enterprise SaaS, including ownership of full renewal and expansion cycles: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives
- Understanding of how delivery health directly impacts commercial outcomes
- Strong escalation management and operational accountability skills; ability to own ticket triage, escalation, and resolution end-to-end for full portfolios and manage complex, multi-workstream escalations with minimal manager involvement
