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ServiceNow is seeking a Client Director to lead strategic account management for its largest existing customers in the region. In this role, you will serve as the primary relationship manager between assigned enterprise clients and ServiceNow, overseeing executive-level partnerships and leading virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and partnership to clients, acting as the relationship bridge between customers and ServiceNow
- Developing and deploying ServiceNow solutions aligned with each customer's strategic business outcomes
- Leading large virtual and matrixed teams to support assigned accounts
- Building deep, multi-tiered relationships across client organizations, from project and IT teams through C-suite executives
- Overseeing global account growth and worldwide resource deployment
- Creating clear roadmaps and building capabilities to ensure outstanding customer experience
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
This is a high-impact role managing multi-million-dollar accounts with significant responsibility for revenue growth and customer success at the enterprise level.
REQUIREMENTS:
- 10+ years of experience in client management with proven ability to align account strategies to revenue opportunities
- 5+ years as a Client Director or equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
- Demonstrated experience exceeding sales targets
- Experience leading virtual or matrixed teams
- Understanding of broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or analyzing AI-driven insights)
- Willingness to travel up to 50% depending on geography and region
