SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Overflow is a Series B B2B SaaS philanthropy platform enabling modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations. Backed by leading investors including Uncork Capital, Craft Ventures, and Village Global, the company builds secure infrastructure that powers generosity at scale.
You will serve as the Enterprise Customer Success Manager for a focused book of Overflow's most complex, high-value partner organizations—primarily large, multi-location churches with sophisticated operations involving Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications teams.
Key responsibilities include:
- Own the health, retention, and growth of assigned enterprise accounts, serving as a strategic partner to executive leadership
- Build multi-threaded relationships across all organizational levels within each partner, ensuring no key stakeholder goes unmanaged
- Host four structured quarterly giving reviews per year with executive stakeholders to review platform performance, measure outcomes, and build the case for continued investment
- Maintain monthly check-ins between quarterly reviews to track engagement and surface emerging needs
- Visit partner accounts in person at launch and at least annually to establish relationships and develop high-trust partnerships
- Flag renewal risks early, manage the renewal pipeline in HubSpot, and execute tailored churn-save strategies
- Develop and execute tailored expansion strategies for each account, proposing solutions beyond existing playbooks
- Build annual strategies for each partner and contribute best-practice playbooks to the broader CS team
- Mentor junior Customer Success Managers and share best practices across your book
- Serve as voice of the customer, sharing structured feedback with Success leadership and Product on trends, gaps, and innovation opportunities
- Educate partners on new product releases and roadmap developments
Target KPIs: 110% NRR, 90% GRR, and 90% on-time renewal closure for your book of business.
This is a fully remote role with regular travel expectations: you'll visit each enterprise partner on-site at or near launch and at least once annually, and join the team for in-person collaboration weeks at Los Gatos, CA or Birmingham, AL offices 1-2 times per year.
REQUIREMENTS:
- 5+ years in account management, customer success, or strategic sales roles
- Proven experience managing large, complex, multi-stakeholder organizations
- Demonstrated ability to build and maintain relationships with executive-level stakeholders in churches, including in-person
- Strong independent judgment to navigate difficult partner situations without close direction
- Strategic thinking and tailored problem-solving skills beyond playbook execution
- Strong pipeline management and renewal forecasting skills in HubSpot or comparable CRM
- Alignment with Overflow's mission and values
- Willingness and ability to travel to visit partner accounts
NICE-TO-HAVE:
- Background in church operations, stewardship, or generosity consulting at scale
- Experience contributing to team playbooks or mentoring junior team members
