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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company serves highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth. You will manage clients building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management.
Key responsibilities include:
- Account health monitoring and risk identification across commercial, operational, and relationship dimensions
- Designing and executing quarterly business reviews (QBRs) and executive business reviews (EBRs) focused on compliance posture, regulatory risk, and control maturity
- Full ownership of the renewal lifecycle: retention strategy, churn forecasting, negotiation, and close
- Driving inbound expansion deals independently and collaborating with Account Executives on strategic accounts
- Managing escalations end-to-end across the portfolio with minimal manager involvement
- Owning client-facing communication when delivery issues arise, translating technical updates into actionable language
- Building and maintaining executive-level strategic relationships while managing working-level practitioner relationships simultaneously
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships, requiring the ability to think strategically and execute operationally often in the same day.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management)
- Strong understanding of the financial services regulatory environment and regulatory obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across banking, hedge funds, asset management, and energy sectors
- Proven experience with multi-stakeholder account management at regulated financial institutions, navigating complex organizational structures (Heads of Surveillance, compliance analysts, technology teams, operations)
- Commercial lifecycle management expertise for enterprise SaaS, including renewal cycles, churn forecasting, negotiation, and pipeline development
- Demonstrated ability in escalation management and operational accountability, including ticket triage, resolution, and cross-functional collaboration with Product, Engineering, and Support teams
