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Twilio is seeking a Strategic Account Executive to drive revenue growth across EMEA, with a focus on Northern Europe. You will manage a portfolio of fast-growing, high-value customers and be responsible for expanding Twilio's presence through product cross-sell, upsell, and net-new opportunity sourcing within existing accounts.
Key responsibilities include:
- Servicing and growing Twilio's fastest-growing customers in the region
- Expanding revenue and wallet share within your assigned account list
- Opening doors to Twilio's full product suite (voice, messaging, email, contact centre, account security)
- Maintaining exceptional customer satisfaction levels
- Creating pricing proposals, negotiating terms, and managing contract processes
- Selling complex solutions to both technical and business stakeholders
- Building trust with technical customers and cross-functional peers
- Communicating complex contractual, technical, and financial details clearly
- Managing multiple competing priorities and deals simultaneously
This is a remote role based in the United Kingdom or Ireland, with approximately 25% travel expected for in-person customer and team engagement.
Requirements:
- 5+ years of Account Management or Sales experience selling and closing complex technical solutions to large customer bases
- Proven history working with accounts ranging from large multinational enterprises to Digital Natives
- Experience building and maintaining relationships at C-suite level
- Demonstrated track record of consistently achieving sales quota
- Solid Account Management background with proven ability to cross-sell and upsell within mature customer bases
- Understanding of financial reporting and revenue tracking within a direct customer base
- Experience selling to both business and technical stakeholders
Desired qualifications:
- Experience in the communications market (messaging, voice, email, contact centre, account security verification, or traditional telecommunications)
- Strong networking skills and curiosity
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
