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Salary: USD 132,192 - 183,600 / annual
Twilio is seeking a Strategic Account Executive to lead relationships and drive revenue growth with enterprise financial services and FinTech organizations. In this role, you will manage and expand key Regulated Verticals customer accounts, developing and executing account strategies focused on Twilio's Customer Engagement Platform (Messaging, Voice, Email, Segment CDP, Trust & Identity, and Flex). You will serve as a trusted advisor, navigating domain-specific use cases like fraud prevention and personalized engagement while collaborating across Product, Compliance, Finance, and Engineering teams.
Key responsibilities include:
- Managing and expanding strategic customer accounts in the Regulated Verticals segment
- Developing and executing account strategies to deliver strong revenue, gross margin, and gross profit results
- Identifying and driving new revenue opportunities within your account portfolio
- Serving on cross-functional account teams with product, finance, support, and services representatives
- Running disciplined forecasts, achieving goals, and presenting guidance to executive management
- Conducting highly consultative sales cycles with large customers, focusing on deep discovery and championing customer needs internally
- Maintaining accurate sales pipelines and forecasts in Salesforce
- Staying current with industry changes and sharing best practices with peers
Approximately 20% travel is anticipated for in-person customer and team engagement.
REQUIREMENTS:
Required:
- 8+ years of sales experience, with minimum 3 years in major account or strategic sales
- Expertise in managing or leading quantitative, highly analytical products and solutions
- Proven ability in relationship management, cross-sells, upsells, and solutions consulting
- Comfort working with business and highly technical leaders while building supportive partnerships
- Analytical approach to account development strategy using data to identify opportunities and prove value
- Demonstrated track record managing business forecasts and financial models
- Entrepreneurial mindset with appetite to define processes and build programs
- Record of delivering revenue and gross profit results for large-scale and enterprise customers
- Excellent verbal and written communication skills
- Bachelor's Degree or equivalent years of experience
Desired:
- Deep experience with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms
- Domain expertise from highly quantitative industries (DevOps, Fintech, advertising optimization, investment banking, security, commodity trading)
- Software, SaaS, CPaaS, or PaaS selling experience
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
