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Salary: USD 150,000 - 180,000 / annual
Attentive is an AI-powered marketing platform that unifies SMS, RCS, email, and push notifications to deliver personalized customer experiences at scale. The company partners with over 8,000 customers across 70+ industries, including major brands like Crate and Barrel, Urban Outfitters, and Carter's, and has been recognized by Deloitte (Fast 500), Forbes (Cloud 100), and LinkedIn as a top startup.
As a Strategic Account Director covering the East region, you will own expansion and retention opportunities within Attentive's Strategic customer base. You will serve as the primary point of contact for senior-level decision makers, uncovering growth opportunities across customers' entire brand portfolios and regions. Your role combines account management, upselling, and complex deal navigation with a focus on Fortune 100 and mid-market accounts, particularly in Retail and E-Commerce.
Key Responsibilities:
- Engage with C-suite and senior stakeholders to identify and pursue expansion opportunities within existing accounts
- Drive renewal conversations and ensure successful retention of key customers
- Provide weekly forecasts and pipeline management
- Navigate complex pricing negotiations, uncovering procurement timelines, budgets, and contract signatory processes
- Present data-driven insights on platform usage and engagement to justify increased customer investment
- Manage commercial inquiries related to customer agreements
- Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance, and other teams
- Travel up to 25% to meet with customers
Requirements:
- 7+ years of closing sales experience in Account Management, Account Executive, or outside sales roles
- Experience selling Email solutions (strongly preferred)
- Background in SaaS, MarTech, AdTech, or startup environments (preferred)
- Proven track record building and owning executive-level relationships within Fortune 100 accounts, particularly Retail and E-Commerce
- Strong objection handling and ability to create alignment around product pricing and value
- Analytical approach to account development strategy, using data to identify opportunities and prove ROI
- Ability to think strategically about customer goals and drive renewal and expansion independently
- Entrepreneurial mindset with desire to define processes and build strategy
- Demonstrated history of consistently meeting and exceeding quota (with references)
- Willingness to travel up to 25%
