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Keyfactor is the leader in trust infrastructure for AI and machines, helping enterprises and government agencies manage cryptographic identities that safeguard digital interactions. The Strategic Account Director role is responsible for driving revenue growth through expansion deals within the existing customer base.
Key Responsibilities:
- Proactively identify upsell and cross-sell opportunities by deeply understanding customer needs and aligning them with additional products or services
- Maintain strong, ongoing relationships with key stakeholders within existing accounts to foster trust and ensure long-term retention
- Create strategic account plans to drive revenue growth within assigned accounts, outlining goals for expansion and renewal opportunities
- Work closely with product, marketing, and customer success teams to develop customized solutions and ensure seamless execution of expansion deals
- Monitor account performance and expansion pipeline, providing regular reports on sales forecasts, revenue targets, and account health metrics
- Lead contract negotiations for upsell and cross-sell deals, ensuring favorable terms while meeting both customer needs and company objectives
- Act as a point of escalation for any issues, ensuring swift resolution to maintain client satisfaction and minimize potential churn risks
- Keep abreast of industry trends, competitor activities, and market changes to offer informed recommendations and maintain a competitive edge within accounts
Success in this position is measured by the ability to expand accounts and increase customer lifetime value.
Requirements:
- Bachelor's degree in Business Administration, Technology, or equivalent experience
- Comprehensive understanding of the IT Security landscape and emerging trends
- Senior-level sales experience with proven track record of account expansion and revenue growth
- Strong negotiation and contract management skills
- Ability to work collaboratively across cross-functional teams
- Experience managing strategic customer relationships and stakeholder engagement
