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Everlywell is a digital health company that combines AI-powered technology with human insight to deliver personalized, actionable health answers. The company has delivered close to 1 billion personalized health insights, transformed care for 60 million people, and powers hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, making it the #1 at-home testing company in the country.
As Strategic Account Director, you will serve as the senior-level owner and primary client-facing representative for Everly Health Solutions' most strategic, highest-value enterprise accounts. You will build and sustain trusted relationships with client executives at C-suite and VP levels, positioning Everly Health as a long-term strategic partner rather than a vendor.
Key responsibilities include: owning the growth strategy for your portfolio by identifying, qualifying, and driving expansion opportunities (new programs, populations, and services) in partnership with Sales; owning renewals and retention for assigned accounts, leading commercial and contract discussions with Legal and Finance; developing multi-year strategic account plans that map client priorities to Everly Health's unique value proposition; leading executive business reviews with client leadership to present performance, insights, and recommendations; partnering with clients to define key performance metrics and ensure performance reporting meets SLAs; forecasting account revenue and pipeline monthly and reporting portfolio performance to the Chief Commercial Officer; working alongside Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget; serving as the executive escalation point for complex client issues; bringing the voice of the client into product and commercial roadmaps; presenting account strategy, performance, and risks to leadership; and acting as a senior resource for the Commercial team, sharing best practices and raising the bar on enterprise relationship management.
REQUIREMENTS:
- 8–10 years of account management, client partnership, strategy, or commercial leadership experience in the healthcare industry (required)
- Bachelor's Degree required (business or science-related field preferred; MBA or advanced degree a plus)
- Experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health (a plus)
- Track record of owning and growing a multi-million-dollar book of enterprise business across multiple strategic accounts
- Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations
- Highly analytical, strategic thinker and data-driven, but also a creative problem solver for complex solutions
- Proven ability to lead cross-functional teams, both internally and externally, to maximize performance without compromising quality, budget, or timelines—without direct authority
- Results-focused and self-motivated, with a flexible and entrepreneurial mindset
- Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate, and capture new business opportunities
- Ability to leverage and use AI with fluency and understanding
- Exceptional executive presence, with strong communication (verbal and written) and presentation development skills—comfortable in the room with client and internal C-suite leaders
- Strong commercial acumen, including contract, pricing, and negotiation experience
- Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously
- Proven ability to develop and sustain strong relationships both inside and outside the organization
- Exercises sound judgment and diplomacy with both clients and internal teams
- Prior experience in a fast-paced and evolving environment (a plus)
- Familiar with HubSpot (a plus)
