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Salary: USD 80,000 - 90,000 / annual
Anine Bing, a Los Angeles-based luxury fashion house founded in 2012, is seeking a Store Manager to lead its South Coast Plaza location in Costa Mesa. The Store Manager serves as the ultimate brand ambassador, embodying Anine Bing's values while fostering an elevated, progressive team environment and delivering exceptional client experiences.
Key responsibilities include:
**Client Experience & Development:** Lead the Assistant Store Manager, Stylists, and operational support staff to consistently deliver a luxurious in-store experience. Foster a clienteling mindset by driving business through appointment selling and developing a culture of loyal repeat clients.
**Business Acumen:** Analyze KPI reporting to understand business results and create strategies to drive performance goals and objectives.
**Team Development:** Own the hiring process for top talent and oversee ongoing training and development within a Flagship Store setting.
**Local Partnerships:** Collaborate with HQ retail teams to strategically plan community events. Serve as the community ambassador for your market, build relationships with community partners and brand friends, and plan seasonal partnerships or events.
**Merchandising:** Maintain clean and organized presentation of sales floor and stockroom. Support visual merchandising standards and seasonal directives. Partner with Buying and Planning teams to ensure on-hand assortment meets business needs.
**Operations:** Oversee all store operations and set plans to ensure daily expectations are achieved. Manage monthly store supply budget and ordering, support the online fulfillment process, and oversee FOH/BOH functionality.
The ideal candidate is a strategic, creative, and people-oriented leader motivated to exemplify Anine Bing's DNA. You are determined to win and committed to developing a high-performing team equipped to consistently deliver results.
**Requirements:**
- 5+ years of leadership experience in the luxury or advanced contemporary market
- Exceptional interpersonal and customer service skills; proven leader in creating and fostering customer relationships
- Proactive and positive handling of customer concerns with a customer-centric approach
- Proficient in managing and achieving sales goals, budgeting, and retail math
- Strong coaching and performance management abilities with experience building and maintaining client relationships and teaching team members
- Highly motivated, goal-oriented, and adaptable to fast-paced environments with a positive and engaging leadership style
- Tech savviness and proficiency with Microsoft Office (Excel, Word) and G Suite (Google Docs, Sheets, etc.)
