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Salary: USD 70,000 - 125,000 / annual
Reformation is a sustainable fashion brand founded in 2009, on a mission to bring eco-conscious clothing to everyone. The company operates 50+ stores globally and has its own sustainable factory in LA. Named one of Fast Company's Brands That Matter and winner of a Best Carbon Footprint award, Reformation is pushing the fashion industry toward climate-positive and circular business models.
As Store Manager for the Westchester location in White Plains, you will lead all store operations and report to the Regional Director. You'll be responsible for driving sales performance, managing operational execution, and creating an elevated customer experience that embodies Reformation's brand values and sustainability mission.
Key responsibilities include:
- Measure and monitor sales performance; take action to improve business results when needed
- Own operational execution to achieve revenue targets while managing budget and expenses
- Lead the sales floor and deliver excellent customer experience through a customer-first mindset
- Build and maintain loyal client relationships while educating customers on sustainability
- Monitor client interactions with team and technology; provide real-time coaching for continuous improvement
- Create optimal balance of sales and service through effective scheduling and payroll management
- Maintain and deliver extraordinary customer experience NPS scores
- Ensure inventory accuracy and controls; lead and train the team on consistent deliverables
- Contribute to loss prevention; set expectations and own training for store team
- Ensure facility maintenance, presentation, and organization
- Lead merchandising presentation and concept standards; strategize for customer experience and business productivity
- Provide real-time and weekly feedback on product and sales performance to corporate partners
- Manage day-to-day performance of retail teams; enable progressive career development
- Hire, train, and develop the store team across all business areas
- Provide performance feedback; own reviews, development plans, and disciplinary actions
Work schedule requires minimum 40 hours per week with daily open availability across a full 7-day work week. You must be able to work flexible schedules including days, nights, weekends, and holidays as needed.
Requirements:
- Minimum 5 years retail experience required
- Minimum 4 years retail management experience required
- Experience working with a sales or retail organization and/or operationally intensive business
- Ability to work in a fast-paced, cross-functional team environment
- Strong interpersonal skills and ability to interact effectively with diverse personalities
- Drive to take on new challenges with self-motivation for continuous personal and team development
- Ability to set clear objectives and inspire the team to reach their highest potential
- Ability to set the standard for operational efficiency, adhere to processes and systems to maximize team and business results, and identify opportunities for improvement
- Skills to collaborate strategically with cross-functional partners in pursuit of shared business outcomes
- Proactive and entrepreneurial sense of urgency; ability to prioritize important work
- Keen eye for identifying and evaluating new business opportunities
- Understanding of retail labor laws
- GSuite experience a plus
