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Salary: CAD 70,000 - 125,000 / annual
Reformation is a sustainable fashion brand founded in 2009, on a mission to make eco-friendly clothing accessible to everyone. Named one of Fast Company's Brands That Matter and winner of a Best Carbon Footprint award, the company operates 50+ stores globally and maintains its own sustainable factory in Los Angeles. The company is expanding with a new store opening at Chinook Center in Calgary in February 2027.
As Store Manager, you will lead all operational and sales execution for this new location, reporting to the Regional Director. You will be responsible for achieving store revenue targets while maintaining budget discipline, delivering an elevated customer experience that embodies Reformation's sustainability mission, and building a high-performing retail team.
Key responsibilities include: measuring and monitoring sales performance; owning operational execution to meet revenue targets; driving customer experience and brand ambassador activities with focus on sustainability education; leading the sales floor and providing real-time coaching; optimizing scheduling and payroll management; maintaining inventory accuracy and loss prevention standards; ensuring facility maintenance and merchandising presentation; providing feedback to corporate partners on product and sales performance; managing day-to-day retail team performance; and owning hiring, training, development, performance reviews, and disciplinary actions for the store team.
The role requires a minimum 40-hour work week with full 7-day availability and flexibility to work days, nights, weekends, and holidays as needed to meet business demands.
Requirements:
- Minimum 5 years retail experience
- Minimum 4 years retail management experience
- Experience in sales/retail organizations or operationally intensive businesses
- Ability to work in fast-paced, cross-functional team environments
- Strong interpersonal skills and ability to interact effectively with diverse personalities
- Self-motivation for continuous personal and team development
- Ability to set clear objectives and inspire teams to reach their potential
- Operational efficiency mindset with adherence to processes and systems
- Strategic collaboration skills with cross-functional partners
- Proactive, entrepreneurial sense of urgency and prioritization ability
- Keen eye for identifying new business opportunities
- Understanding of retail labor laws
- GSuite experience a plus
