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SafeRide Health is seeking a detail-oriented Standing Orders Coordinator to manage recurring transportation schedules for members requiring ongoing medical care. You will ensure members receive timely and uninterrupted access to life-sustaining treatments by maintaining accurate standing order schedules, processing change requests, and supporting operational excellence.
Key responsibilities include:
**Standing Order Management**: Manage recurring ride schedules to ensure accurate and timely service. Maintain data accuracy and consistency across relevant tools and systems.
**Change Requests & Audits**: Review, prioritize, and resolve incoming requests and escalations related to ride schedules. Conduct audits to ensure accurate setup of all critical standing order appointments, verifying ride details, confirming schedule accuracy, and correcting discrepancies. Daily target is approximately 80 rides per 8-hour shift. Document resolutions clearly and escalate complex issues to leadership.
**Member & Facility Outreach**: Conduct outgoing calls to members or facilities to gather required information. Confirm continuity of care when repeated cancellations or service changes occur.
**Quality & Compliance**: Verify that standing orders align with plan-specific requirements (e.g., Medicaid, Medicare Advantage). Track and document modifications in accordance with SafeRide protocols.
**Collaboration**: Partner with cross-functional teams (Routing, Network, and Member Services) to ensure seamless scheduling and issue resolution. Support new program launches with initial data setup and coordination activities.
SafeRide Health reduces barriers to care by restoring access and dignity through non-emergency medical transportation. The company leverages proprietary technology and a nationwide network of vetted transportation providers to deliver cost-effective, on-demand transportation for the nation's largest Medicare Advantage, Medicaid, and provider programs.
**Requirements**:
- High school diploma or equivalent
- At least 1 year of experience in healthcare coordination, customer service, scheduling, or related field
- Proficiency in managing and interpreting large sets of data
- Familiarity with healthcare terminology related to recurring, life-sustaining treatments (e.g., dialysis, physical therapy)
- Strong organizational skills with exceptional attention to detail
- Ability to balance efficiency and accuracy under strict turnaround times
- Clear and professional communication skills (verbal, written, and phone-based)
- Proficiency in problem-solving and critical thinking when handling complex order changes
- Ability to manage multiple priorities in a fast-paced environment
**Preferred Qualifications**:
- Associate's degree in healthcare administration, business, or related discipline
- Experience with transportation coordination or non-emergency medical transportation (NEMT)
- Prior use of business intelligence tools (e.g., QuickSight)
