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Salary: USD 143,000 - 207,000 / annual
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by over 180,000 businesses, from Fortune 100 companies to innovative AI firms. The company has surpassed $400M in ARR and has been named to the Forbes Cloud 100 for four consecutive years.
As a Staff Technical Account Manager, you will join the Technical Account Management team to help customers realize long-term value from their 1Password investment through implementation, adoption, and ongoing technical guidance. You'll support complex customer environments and advise on identity, access, device trust, and SaaS security while helping shape scalable practices that advance 1Password's mission.
Key responsibilities include:
- Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal
- Lead technical implementations, including integrations, configuration, and security reviews
- Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes
- Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value
- Represent the customer perspective internally while collaborating with Product, Marketing, Support, and cross-functional teams
- Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics
- Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges
1Password emphasizes a human-centric approach to cybersecurity and is actively integrating AI into GTM operations. The company expects team members to become power users of AI tools to work smarter and move faster. The role reports to the Sr. Manager of Technical Account Management and Solution Architects.
Note: All go-to-market roles require in-person onboarding in Toronto. Remote work must be from your home country. Occasional travel may be required for department offsites, quarterly meetings, and customer events.
REQUIREMENTS:
- Required: 8+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or B2B security environment
- Required: Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments
- Required: Strong communication, storytelling, and demonstration skills with the ability to translate technical concepts into clear business value
- Required: Experience with identity technologies and protocols including Single Sign-On (SSO), SAML, OpenID Connect (OIDC), and SCIM, as well as security frameworks such as SOC 2, ISO 27001, and GDPR
- Required: Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces
- Required: Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions
- Preferred: Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving AI technologies
