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Twelve Labs builds multimodal AI models that understand video across sight, sound, and motion, powering production-scale AI workloads in media, entertainment, sports, security, and government. The company has raised over $210 million from leading investors including NEA, Amazon, NVIDIA, Snowflake, and Databricks, and operates globally with offices in San Francisco, Seoul, New York, and London.
As a Staff Solutions Architect, you will serve as the dedicated technical resource for strategic customers, helping them unlock the full potential of video AI. You'll drive solution design, implementation guidance, and co-develop innovative applications that showcase Twelve Labs' multimodal foundation models.
Key responsibilities include:
- Deliver exceptional customer experience by providing technical expertise, scoping use cases, and supporting implementation of video AI applications with technical stakeholders at startups and enterprises
- Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations
- Guide customers on best practices for leveraging Twelve Labs APIs to create secure, scalable, and differentiated video understanding experiences
- Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed
- Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges
- Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities
- Collaborate with Sales, Product, Partnerships, and Engineering teams
- Travel up to 10% annually for conferences, off-site meetings, and business events
This is a highly self-directed and creative role requiring the ability to thrive in an unstructured, rapidly expanding and evolving environment.
REQUIREMENTS:
- 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer
- Experience working with hyperscalers (AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers also welcome)
- Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development
- Deep understanding of video workflows and video workloads
- Track record of driving customer implementations from kickoff through production launch and building trusted technical relationships
- Exceptional communication skills to translate complex technical concepts to business stakeholders and debug integration issues with engineering teams
- Ability to operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities
- Collaborative, humble attitude with eagerness to help customers and internal teams succeed
- Willingness to learn and adapt; prior experience gaps are not disqualifying if you demonstrate strong learning ability and team fit
