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MaintainX is hiring a Staff Product Manager to own LLMX, the company's internal AI platform that serves as the runtime, orchestration, evaluation, and observability layer for all product teams building AI features. This is a high-leverage role where every agent, AI-powered workflow, and intelligent capability shipped by MaintainX depends on your decisions.
You will own the LLMX roadmap end-to-end and drive adoption and quality against key metrics including time-to-first-integration, evaluation coverage, latency, and cost. You'll define platform primitives such as routing agents, skill orchestration, human-in-the-loop workflows, agent memory, conversation compaction, and the app-wide conversational interface that enable MaintainX's next generation of agentic features.
Key responsibilities include owning the platform's evaluation infrastructure (online eval monitoring, dataset promotion, agent gating) to ensure quality scales as production agents grow; proactively working across the product organization to identify upcoming agentic feature needs before they become blockers; and shaping build vs. buy vs. integrate decisions for models, providers, and infrastructure while staying ahead of the state of the art in LLMs and agentic AI.
You'll serve two customers simultaneously: internal product teams building on your platform and enterprise buyers whose outcomes depend on it. Success requires strong commercial instinct connecting platform investment to enterprise differentiation, competitive positioning, and deal cycles.
The ideal candidate has 10+ years in product management with meaningful experience in AI platforms, ML infrastructure, or developer platforms. You've shipped production AI services that other teams built on and understand what it takes to earn and maintain their trust. You have real, informed opinions on model selection, RAG vs. fine-tuning trade-offs, agentic architectures, evaluation frameworks, and latency/cost optimization. You're data-driven by default, defining success in metrics, instrumenting your platform, and using evals to make quality visible at scale. Experience in industrial operations or asset management is a nice-to-have.
MaintainX is the world's leading AI-powered maintenance and asset management platform serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. The company raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing total funding to $254M, and was named to the Forbes 2025 Cloud 100.
