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Veriff is seeking a Product Manager to own the Customer Portal—a critical product area that enables customers to operate Veriff's verification products and discover, try, buy, and expand through a self-serve experience. The portal unites product usage, onboarding, and growth, and is evolving to become the customer-facing window into Veriff's accuracy and fraud advantage for enterprise customers.
This is an IC-first leadership role and a genuine step into product leadership. You will lead through craft, authority, and influence, owning strategy, discovery, roadmap, and delivery for the product area. As you refine strategic themes, you will propose the team configuration needed to support growth, progressively moving from IC to manager while retaining hands-on ownership of at least one portal area in the mid-term. The role is designed to traverse the line between individual contributor and people manager.
Key responsibilities include: owning product strategy and roadmap tied to Veriff's commercial model and revenue drivers; running continuous discovery with customers and translating insights into problem statements and sequenced roadmaps; making transparent prioritization and trade-off calls across product ambition, technical sustainability, and business urgency; defining success metrics before building and holding teams accountable to outcomes; partnering as a credible peer with Engineering, GTM, Fraud Ops, and Design; owning launch as a discipline from start to finish; setting and upholding the product-craft bar while mentoring PMs and building the team; and championing AI internally to implement best practices for faster discovery and delivery.
You are a product leader who has earned authority through the quality of your thinking. You have owned a product area end-to-end—from strategy through discovery, delivery, and launch—and are equally comfortable in the messy front end of a problem and in the discipline of shipping. You think commercially, instinctively connecting what you build to business growth and explaining product bets in terms of revenue, retention, and customer trust. You run discovery as a continuous discipline, getting close to customers including demanding enterprise accounts, and can distinguish between what they ask for and what they actually need. You prioritize ruthlessly and transparently, making hard calls about what not to do and articulating the reasoning. You lead through influence, not authority, building credibility with engineering, go-to-market, design, and operations partners as a genuine peer.
