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Clutch is building a portfolio of AI agents for credit unions, starting with Emma (collections, already live with multiple customers) and expanding into origination, fraud, engagement, and activation. This Staff PM role owns one agent end-to-end: discovery with credit union members and executives, first implementations, and ongoing roadmap.
This is not a traditional product management role. You will spend significant time on-site with customers, shaping products that don't fully exist yet, then staying with them through first production implementations. The next year is deliberately an experimentation phase: listening, prototyping, and learning what credit unions will actually adopt.
You will also help decide which agent lands with which credit union and in what sequence, collaborating with other AI PMs rather than pushing your own agent into every account. You'll work within a small, senior AI product group that operates like a seed-stage startup within Clutch, alongside a dedicated AI engineering team and AI Ops Managers who scale agents once they're live.
The team is unusually close to the commercial side. Your commercial counterpart will have more influence on your roadmap than typical, because how Clutch lands and expands these agents is still being invented. This is a high-ownership, low-process environment with strongly opinionated people, fast decisions, and ambiguity you're expected to resolve rather than escalate.
Within 1 month: ramp on the agent portfolio and key credit unions, rapidly prototype and trial agents, take ownership of one agent and its roadmap, join customer conversations with at least 2 on-site visits, and understand internal buyer structures at major partners.
Within 3 months: own discovery for your agent through on-site customer sessions, turn insights into a sequenced roadmap with clear business outcomes (shipping an agent every 4-6 weeks), ship first-version integrations (core, loan origination system, CRM) designed for reuse, drive at least one net-new product go-live, and collaborate with other AI PMs on launch sequencing.
Within 6 months: have your agent live with multiple credit unions with proof of working outcomes, expand business outcomes beyond the initial use case, hand scaled rollout to AI Ops with documentation and repeatable patterns, and be trusted to lead partner executive conversations.
Requirements:
- 7+ years in product management in a fast-paced environment, preferably B2B SaaS and/or Fintech (founding backgrounds strongly welcome)
- Strong product judgment, taste, and customer intuition
- Direct B2B enterprise customer management experience, with ability to negotiate scope and push implementations to completion
- AI-forward: have built something with AI and can demo it; deep AI research experience welcome but not required; curiosity plus shipped work is key
- Ability to run a room with credit union leadership and sell a direction before the product exists
- Willingness to travel ~20% on average, with stretches to 50% during critical windows
- Relentless forward motion; comfortable pushing without authority
- Top-notch written and verbal communication; fast, clear, high-quality customer responses
- Nice to have: financial services or fintech background; experience in or alongside forward-deployed engineering or product functions; hands-on integration work with core banking, LOS, or CRM systems
