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ServiceTitan is seeking a Staff Product Designer to join its growing Experience Design (XD) team in Bangalore. The role focuses on designing AI-first product experiences for the home services industry, with a particular emphasis on Titan Intelligence, ServiceTitan's AI platform.
You will work across desktop, tablet, and mobile touchpoints, designing human-AI interaction patterns including agentic workflows, confidence and trust cues, human-in-the-loop review steps, and graceful handling of AI uncertainty. Your responsibilities include conducting discovery research and user interviews, creating journey maps and task flows, designing interface screens, and prototyping solutions using AI-assisted design tools. You'll collaborate closely with product managers, engineers, product marketers, and users to ship dozens of new features monthly.
As a Staff-level designer, you will set a strong example and provide thoughtful direction within the team, acting as a mentor and coach to junior designers. You'll help them build empathy for users and advocate for user needs, especially as AI changes how they work. You'll represent users in product strategy and roadmap discussions, review design work, and give constructive feedback. You'll also validate product ideas through experimental design and research approaches, including testing AI feature outputs for usefulness and trust.
The team embraces agile development and design thinking, measuring success by customers' success. This is an opportunity to shape one of the largest platforms disrupting the home services industry and help define what AI-first product design looks like at ServiceTitan's Bangalore hub.
REQUIREMENTS:
- Experience designing B2B products, particularly modern SaaS or enterprise platforms
- Strong UX reasoning with proven ability to solve complex, ambiguous product problems through simple design solutions
- Direct experience designing AI-powered or AI-assisted product features (generative AI, recommendation systems, copilots, agentic workflows) with a clear point of view on making AI experiences trustworthy and useful
- Outstanding portfolio showing range of UX, interaction, and visual design work, plus idea generation or prototyping
- Deep experience with UX research and end-to-end ownership from discovery through shipped solution
- Startup or fast-paced environment experience with self-starter mindset
- High attention to detail in visual design and copy
- Excellent communication and presentation skills, ability to explain design rationale
- Recognized as a thought partner and leader others turn to for design judgment
- At least one year of direct experience managing a team of two or more people
