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Novo is a fintech platform serving small businesses and entrepreneurs with modern banking tools—checking, payments, credit, invoicing, and integrations. The company operates as a mission-driven fintech (not a bank) with offices in NYC and India.
You will be the highest-leverage individual contributor on Novo's product design team, owning the most complex, cross-cutting design problems that span checking, payments, credit, and invoicing across web, iOS, and Android. This is not a management role but a role with real authority over product quality and coherence.
Key responsibilities:
• Lead end-to-end design for cross-surface initiatives (onboarding, money movement, lending, invoicing) from problem framing through shipped, measured outcomes.
• Turn ambiguous business goals and regulatory constraints into clear product strategy, information architecture, and interaction models.
• Define and enforce design standards for interaction, visual, and content design; run design critique that sharpens work.
• Own the evolution of Novo's design system—tokens, components, patterns, documentation—and keep Figma and production in sync.
• Design for a regulated product: partner with Compliance, Risk, and Legal to ensure disclosures, consent flows, KYC/KYB, and error states are thoughtfully designed.
• Integrate AI fluency into daily design work (Figma AI, Claude, Cursor, generative tools) and help the team build repeatable AI-assisted workflows.
• Mentor senior and mid-level designers; codify principles, patterns, and playbooks that make good design repeatable.
• Be the design voice in cross-functional and leadership conversations.
Novo values a flat culture where ideas win on merit, real ownership, and a modern stack. The team takes AI seriously and offers competitive salary, stock options, medical/dental/vision coverage, and a learning budget.
REQUIREMENTS:
• 10+ years of product design experience, with at least 3 years operating at staff or lead scope as an individual contributor owning cross-team, cross-platform problems.
• Portfolio of shipped, complex products demonstrating the full arc: research and problem framing, systems thinking, interaction design, visual polish, and business results.
• Deep experience building and scaling design systems across web and native mobile (iOS and Android).
• Expert-level Figma proficiency, strong prototyping skills, and technical fluency to pair effectively with engineers.
• Data fluency: ability to read funnels, frame experiments, and use quantitative and qualitative signals to make defensible design decisions.
• Experience designing in a regulated environment (fintech, financial services, healthcare, or similar), including disclosures, consent flows, and identity verification.
• Hands-on AI fluency in daily design work with sound judgment about when it adds value and when it introduces risk.
• Exceptional communication: clear presentation, ability to give and take hard feedback, and influence without authority.
• Comfort with ambiguity and speed without compromising quality.
NICE TO HAVE:
• Direct experience designing lending, credit, payments, or business onboarding products.
• Comfort prototyping in code (React, SwiftUI, or similar).
• Experience designing agentic or AI-assisted product experiences.
• Motion and brand sensibility bridging product and marketing design.
• Experience working with distributed teams across time zones.
