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Twilio is seeking a Staff Product Owner for Partner Relationship Management (PRM) to lead the design, management, and scaling of solutions for the global partner ecosystem. This role bridges business and technology, serving as the primary subject matter expert for the Impartner PRM platform while driving strategic initiatives across Sales, Channel Marketing, and Strategy organizations.
Key responsibilities include acting as the platform expert and trusted advisor for Impartner, defining partner portal workflows, deal registration policies, and lead distribution procedures. You'll serve as the strategic liaison between Partner teams and technical teams, ensuring business requirements are fully documented and understood by developers. The role involves analyzing and documenting process flows to identify gaps, friction points, and automation opportunities that translate into technical requirements.
You'll maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations don't break upstream or downstream GTM systems. Collaboration with solution architects and development teams is essential to design clean, scalable integrations between Salesforce, Impartner, and adjacent marketing automation or ERP technologies. You'll drive end-to-end delivery from discovery through requirements gathering, build, UAT, and deployment, working with end-users, technical squads, and change enablement teams.
The role includes owning the quarterly operational roadmap for partner experience enhancements, targeting increased channel efficiency, accurate pipeline reporting, and scalability. You'll set and track critical metrics for all initiatives, understanding that success is measured by partner adoption and operational targets, not just feature deployment.
Required qualifications include 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform, with experience in modules like Deal Registration, Partner Analytics, or Locator. Impartner Certified Administrator status is preferred. Strong expertise in Salesforce administration and integration is essential, along with demonstrated experience in product ownership, process optimization, and cross-functional stakeholder management.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
