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Ping Identity is seeking a Staff Enablement Technical Trainer to design and deliver comprehensive training programs for customer-facing teams across Customer Success, Renewals, Professional Services, and Support. This is a dual content-and-delivery role focused on enabling better renewal conversations and revenue protection.
You will own the full lifecycle of enablement: writing call scripts, objection-handling playbooks, value-selling frameworks, QBR talk tracks, and churn-risk conversation guides. You'll design and deliver structured training programs (both live and self-serve) covering customer conversation skills, value articulation, renewals negotiation, and revenue-protection tactics.
Key responsibilities include analyzing recorded customer calls to identify skill gaps and refine playbook effectiveness; partnering with BI/analytics teams to translate account health and churn-risk data into actionable talk tracks; leading onboarding for new CSM hires and running continuous skill-refresh sessions; building certification or skills-assessment processes to measure enablement effectiveness; gathering field feedback to iterate content based on real-world customer reactions; and maintaining a centralized, well-organized content repository that stays current as products and pricing evolve.
Ping Identity is a cloud identity platform company headquartered in Denver, Colorado, serving more than half of the Fortune 100. The company is committed to making digital experiences both secure and seamless, with a culture built on digital freedom and respect for individuality.
REQUIREMENTS:
- 10–12 years combined experience in sales enablement, instructional design, or B2B SaaS training, with demonstrated content-writing expertise (not just deck assembly)
- Proven experience designing and delivering live training for customer-facing teams (in-person and virtual)
- Strong grounding in value-selling methodology tailored to renewals and retention (not net-new sales)
- Exceptional written and spoken English with proven ability to craft clear, professional scripts and playbooks
- Experience in SaaS renewals and customer success contexts; domain exposure to identity, cybersecurity, or enterprise software preferred
- Comfortable using AI writing/content tools to accelerate first drafts, with strong editorial judgment to refine them
- Bachelor's degree in Communications, Business, Instructional Design, Education, or related field
- CPLP, CPTD, ADDIE, SAM certifications, or other enterprise sales methodology certifications preferred
- Gainsight/Salesforce enablement certifications a plus
