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SentinelOne is an AI-native cybersecurity platform company protecting enterprises across endpoint, cloud, identity, data, and AI systems. The company combines real-time analytics, intelligent automation, and unified data foundations to deliver autonomous detection and response.
You will serve as the strategic customer success partner for SentinelOne's largest Italian-speaking enterprise customers, managing a portfolio of 5–15 high-value accounts with $500k+ ACV. You will be the primary advocate for your customers within SentinelOne, driving product adoption, ensuring retention, and delivering exceptional experiences across the customer lifecycle.
Key responsibilities:
- Manage post-sales relationships with enterprise customers (20,000+ employees), establishing critical goals, onboarding plans, and success criteria in collaboration with internal teams
- Drive product adoption through tailored engagement: weekly meetings, health checks, Quarterly Business Reviews, and roadmap discussions
- Proactively identify and address obstacles to success using Customer Success platforms and health indicators; maintain comprehensive engagement records
- Partner cross-functionally with Sales, Renewals, Support, Services, and Product teams to orchestrate resources and resolve escalations
- Travel 1–3 times per quarter as needed; work remotely from your home office in Italy
You will be based in Italy and work remotely, with occasional travel to support strategically important customer segments.
Requirements:
- Full professional fluency in Italian and English; Spanish fluency strongly preferred
- Proven experience managing large-scale enterprise accounts as a Customer Success Manager, with a track record of high customer satisfaction
- Customer-first mindset with passion for building trust-based relationships; strong technical acumen and ability to understand complex challenges
- Exceptional written and verbal communication skills across diverse audiences and cultures; meticulous attention to detail; analytical thinking; self-starter attitude
- Experience with Totango or similar Customer Success platforms and Salesforce (preferred)
- Background in cybersecurity or solid understanding of security concepts and industry terminology (preferred)
