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Salary: USD 169,000 - 199,000 / annual
Checkr is a data platform powering safe and fair decisions, trusted by 140,000+ companies including Uber, Airbnb, Doordash, and Anthropic. The company is recognized on Forbes Cloud 100 2025 and is a Y Combinator 2024 Breakthrough Company.
Checkr Trust and Checkr Insurance are fast-growing business units scaling toward $100M. We're seeking a Staff Customer Success Manager to own a portfolio of strategic accounts and drive adoption, retention, expansion, and long-term value realization.
In this role, you will:
**Own Strategic Accounts End-to-End:**
- Serve as the primary post-sale owner for high-impact, high-visibility customers
- Drive executive-level alignment on business goals and measurable outcomes
- Ensure customers move from contract to meaningful production usage quickly
**Drive Adoption & Commercial Growth:**
- Identify underutilization and remove barriers to deeper adoption
- Surface expansion opportunities tied to customer workflows and risk exposure
- Partner closely with Sales on renewals and strategic growth motions
- Own retention and expansion revenue across your portfolio
- Use AI tools to work smarter and scale impact across accounts
**Translate Product Into Business Impact:**
- Understand customer workflows deeply and connect product capabilities to operational and financial outcomes
- Lead quarterly business reviews demonstrating ROI and strategic value
- Turn performance data into actionable insights shaping customer strategy
- Leverage AI to extract insights from data
- Bring customer voice to Product and leadership through structured feedback
**Help Scale the Organization:**
- Apply and refine segmentation, engagement models, and risk signals as the customer base grows
- Strengthen repeatable frameworks for onboarding, renewals, and expansion
- Contribute to processes and best practices enabling the team to support more customers without losing quality
- Raise the bar on what great customer partnership looks like
This is a proactive, commercially minded role requiring urgency, discipline, and ownership. You'll be the trusted partner customers rely on and the owner of outcomes across your book of business. You'll join a team with momentum and playbooks to build on, with real room for personal and career growth as the business scales.
**Requirements:**
- Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or similar post-sale role in B2B SaaS
- Track record owning enterprise or high-growth accounts with meaningful revenue responsibility
- Demonstrated success driving both retention and expansion
- Comfort working with executive stakeholders and customer technical teams
- Experience in a high-growth environment
- Curiosity about AI and habit of experimenting with it in workflows
- A-player mindset with strong bias for action: raise the bar, move with urgency, stay resilient through change, take ownership of outcomes
- Technical comfort sufficient to: learn and explain product and data deeply to customers, work with customer teams to understand workflows and adoption barriers, speak confidently with product and technical stakeholders, work in tools like Zendesk, Salesforce, Google Apps, Lovable, Claude, and BI tools like Looker and Omni
- Behavioral traits: take full ownership of revenue and outcomes, push customers forward when momentum slows, balance empathy with accountability, stay calm and effective in fast-moving high-growth business, prefer building scalable systems over maintaining status quo
- No technical background or technical account management history required, but must be sharp and technically comfortable as described above
