SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zapier is seeking a Senior Technical Account Manager to support Enterprise customers post-sale. You'll serve as a named senior technical partner to builders, technical leaders, and executives, helping them transform business problems into reliable, well-designed automations.
You'll join a team of four Sr TAMs reporting to a Senior Manager, with customer portfolios varying by program, account size, technical complexity, and engagement level. Customers typically receive approximately six dedicated TAM hours monthly, which you'll allocate across architecture, hands-on building, technical enablement, and proactive account planning.
Key responsibilities include designing automation architectures, building and improving workflows, solving complex technical problems, and strengthening the resilience of customer automation systems. You'll partner closely with Customer Success to connect technical work to adoption, customer value, retention, and growth. You'll also represent customers internally, providing Product and Engineering with clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.
You'll design, build, and improve customer automations by translating complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls. You'll build alongside customer teams to move high-value use cases from concept to reliable production operation, review existing automations for reliability and efficiency, and troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.
Leading proactive technical partnerships, you'll develop strong understanding of each customer's priorities, systems, technical constraints, governance needs, and automation maturity. You'll create technical account plans identifying valuable use cases, architectural recommendations, risks, and next steps, and lead working sessions, architecture reviews, implementation discussions, and executive conversations.
You'll drive outcomes through internal partnership by partnering with Customer Success to connect technical priorities to business metrics, bringing technical evidence into account planning and renewal preparation, surfacing blockers early, and proactively identifying team or cross-functional initiatives. You'll represent customers inside Zapier by providing technically grounded feedback to Product and Engineering, using evidence and patterns across your portfolio to advocate for fixes and features, coordinating complex escalations, and sharing recurring insights.
Given AI's impact on automation design, you'll help customers make sound AI decisions, understand meaningful differences among AI models, explain deterministic automation versus AI-assisted workflows versus agentic systems, and guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.
