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ServiceNow is seeking a Senior Staff Product Manager to lead product strategy as the company scales toward $10B+ in revenue. This is a high-impact individual contributor role with significant influence across organizational boundaries.
In this role, you will:
- Own product strategy and roadmap development, setting the direction for growth at scale
- Communicate product priorities and build consensus across multiple teams
- Serve as an accountable owner committed to outcomes regardless of organizational silos
- Guide cross-functional projects through development, ensuring high-quality product delivery
- Integrate usability research, customer studies, and market analysis into product requirements
- Translate complex problems into clear, actionable requirements and solutions
- Develop multi-mode communications tailored to different stakeholder audiences
- Lead and influence efforts across teams, with coaching and mentorship responsibilities
ServiceNow is the AI control tower for business reinvention, with a platform that brings together AI, data, and workflows. The company serves 85% of the Fortune 500 and is building an AI-native culture.
Requirements:
- 5+ years of software product management experience
- Demonstrated experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's industry impact)
- Strong prioritization skills with discipline to focus on high-impact activities
- Proven ability to define and capture product requirements and transform them into product roadmaps
- Deep curiosity about customer needs with a track record of building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture thinking
- Ability to serve as a team lead and coach employees at lower levels