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Salary: USD 102,000 - 160,000 / annual
Braze is seeking a Senior Solutions Consultant for its Financial Services segment, based in New York and serving the Americas book of business. This role sits at the intersection of technology and storytelling, combining deep product expertise with strategic vision to guide prospective customers through the sales process.
You will serve as a trusted advisor and technical thought leader across the FinServ vertical, helping customers understand how Braze's customer engagement platform—which delivers experiences across email, mobile, SMS, and web—can drive real business value. You'll be on the leading edge of new capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, and AI Agents, positioning these to sophisticated customers.
Key responsibilities include:
- Acting as a technical storyteller during pre-sales, blending art and science to build customer confidence in Braze's capabilities
- Mentoring other Solutions Consultants on your team
- Collaborating across sales, marketing, security, and product teams
- Serving as an extended member of product strategy sessions, marketing positioning decisions, and pricing discussions
- Traveling up to 50% at peak times
You will draw on experience in pre-sales engineering, technical account management, or customer success. The role demands exceptional communication skills, intellectual curiosity, and a proven ability to listen deeply and understand customer problems. You are a team player who thrives in a collaborative, transparent culture.
Braze delivers customer experiences at scale—tens of billions of messages monthly to over 2 billion active users—serving customers including Seamless, HBO, Disney, Urban Outfitters, and Venmo. The company has been recognized as a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms and named a 2025 Fortune Best Workplace in Technology.
REQUIREMENTS:
- Experience in pre-sales consulting, sales engineering, technical account management, or customer success
- Exemplary written and verbal communication skills with strong follow-up discipline
- High level of intellectual curiosity and demonstrated ability to learn beyond existing capabilities
- Domain knowledge of two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (including HTML)
- Proven ability to work with sophisticated pre-sales consulting or sales engineering teams
- Team player mentality with a "get it done" attitude
