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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations deliver better experiences and increase operational efficiency.
As a Senior Software Engineer on the Applied AI Systems team, you will build the software infrastructure powering Dialpad's next-generation agentic AI. This is a hands-on role at the intersection of AI, backend services, and product delivery, working closely with Applied Scientists to turn advanced AI capabilities into reliable, scalable customer-facing experiences.
Key responsibilities include:
- Design and build scalable backend services and distributed systems for agentic AI applications
- Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production
- Build software connecting models, tools, data, and evaluation feedback into robust AI experiences
- Develop APIs, data flows, and integration patterns for low-latency, high-quality AI services
- Build systems for model deployment, release management, monitoring, evaluation, and safe rollout
- Improve reliability, latency, scalability, and cost efficiency of production AI systems
- Contribute to the evolution of DialpadGPT and engineering systems supporting next-generation agentic experiences
- Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, with customers including Netflix, Motorola Solutions, Randstad, and major sports organizations.
