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Dialpad is an AI platform for customer experience that builds agentic AI systems to resolve customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations deliver better experiences and increase operational efficiency.
As a Senior Software Engineer on the Applied AI Systems team, you will design and build the scalable backend services and distributed systems that power Dialpad's next-generation agentic AI. This is a hands-on role at the intersection of AI, backend services, and product delivery.
Key responsibilities include:
- Design and build scalable backend services and distributed systems for agentic AI applications
- Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production
- Build software that connects models, tools, data, and evaluation feedback into robust AI experiences
- Develop APIs, data flows, and integration patterns for low-latency, high-quality AI services
- Build systems for model deployment, release management, monitoring, evaluation, and safe rollout
- Improve the reliability, latency, scalability, and cost efficiency of production AI systems
- Contribute to the evolution of DialpadGPT and engineering systems supporting next-generation agentic experiences
- Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact
You will work closely with Applied Scientists and partner with engineering teams to turn advanced AI capabilities into reliable, scalable customer-facing experiences. The role focuses on building systems that integrate models, evaluation methods, and agentic capabilities into production-grade AI services.
