SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zenoti is a cloud-based SaaS platform serving the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios globally. The company recently achieved unicorn status ($1B+ valuation) and raised $80M from TPG.
As a Senior Product Specialist in Implementation & Onboarding, you will be the bridge between Zenoti's product and enterprise customers, driving successful adoption and implementation of the platform. Your responsibilities include:
• Partner with customers to define requirements and design tailored Zenoti solutions that streamline operations and increase revenue
• Lead product demos, walkthroughs, and solution reviews with key stakeholders
• Design and execute proof-of-concepts and pilots for high-priority and large customers
• Configure Zenoti's platform to meet specific customer business scenarios and workflows
• Identify implementation risks and develop mitigation strategies proactively
• Resolve customer issues and concerns promptly to ensure satisfaction and successful go-live
• Maintain comprehensive documentation and adhere to organizational processes and SLAs
• Coordinate cross-functionally with internal teams (engineering, support, sales) to meet customer needs while managing expectations
• Stay current on product capabilities, market dynamics, and industry trends
You will work in a customer-facing role requiring timezone overlap with US-based customers (night shift), with occasional travel to customer sites. Success requires deep product expertise, strong technical understanding of integrations and enterprise scenarios, excellent communication skills, and the ability to translate complex requirements into viable solutions.
Required: 6–9 years of implementation and support experience with enterprise software products. Preferred: wellness/spa industry knowledge, HTML/JavaScript, familiarity with JIRA and project management tools.
