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Dialpad is an AI platform for customer experience that combines AI agents with human agents on a single platform to resolve customer problems in real time across voice and digital channels. The company is backed by top-tier VCs including Andreessen Horowitz and GV, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As Senior Counsel for Product, Privacy & Regulatory, you will own the legal strategy at the intersection of product innovation, data privacy, and regulatory compliance. This is a builder role—not a compliance gatekeeper—where you embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally.
Key responsibilities include:
**AI Governance & Product Counseling**: Advise Product and Engineering teams on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Develop legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
**Global Privacy & Data Protection**: Support Dialpad's global privacy compliance program (GDPR, UK GDPR, CCPA, CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Manage the data subject access request program, maintain DPIAs and Records of Processing Activities, and serve as on-call counsel for data incidents, including breach response and required notifications.
**Telecom & Regulatory Compliance**: Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
**Security Partnerships & Certifications**: Partner with Security and GRC teams on compliance certifications and security governance.
You will report to the Deputy General Counsel and work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base. You'll help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform.
