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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves industries representing over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing.
The Enterprise Customer Success team partners closely with enterprise customers to understand their business challenges, advise on platform leverage, and guide continuous value realization through adoption, advocacy, and renewal. As a Senior Manager on this team, you will manage a team of Customer Success Managers (CSMs) while enhancing and scaling the success motion across the enterprise segment.
Key responsibilities include:
- Leading and developing a team of CSMs to drive customer outcomes
- Managing the customer lifecycle post-onboarding through adoption, advocacy, and renewal
- Serving as a trusted advisor to enterprise customers on leveraging Samsara's solutions
- Enhancing and scaling the customer success strategy and processes
- Driving strategic thinking and operational excellence within the team
- Collaborating cross-functionally to ensure customer success
The ideal candidate will be located in Western or Mountain time zones, with ability to travel within the US for customer engagement. This is a remote position open to US-based candidates except those in the San Francisco Bay Area, NYC Metro, or Washington D.C. Metro areas. The role requires a blend of strategic thinking, strong leadership, and passion for customer satisfaction to make the team fundamentally better.
