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Despegar, part of the Prosus ecosystem and a leader in travel technology across Latin America for over 25 years, is seeking a Senior Key Account Executive to join the B2B & Media Solutions team.
In this role, you will manage and develop relationships with key travel agency accounts, ensuring personalized and effective service. You will be responsible for acquiring new accounts and expanding the customer portfolio across assigned markets. Your day-to-day will involve conducting periodic KPI reviews to measure account performance and propose improvement strategies, monitoring market trends to identify growth opportunities, and maintaining continuous client contact through email, calls, and in-person visits.
Key responsibilities include:
- Managing and developing relationships with key travel agency accounts
- Acquiring new accounts and expanding the customer portfolio
- Conducting periodic KPI reviews and proposing improvement strategies
- Monitoring and analyzing market trends to identify growth opportunities
- Searching for new agencies to expand reach and maximize business opportunities
- Maintaining continuous client contact through multiple channels
- Enhancing agency sales performance
- Training agencies on various topics
- Post-sale follow-up and communication of promotions and incentives
- Cross-functional collaboration with other company areas
This is primarily an external commercial management position, meaning you will spend most of your time visiting clients daily. You will be responsible for geolocation, route planning, and building strong client relationships in the travel industry.
Despegar offers a collaborative, innovative culture with real autonomy, continuous learning opportunities, and a diverse team without silos. Benefits include exclusive Despegar discounts, work-from-anywhere flexibility, family health coverage, commissions, birthday off, extra vacation days (Semana Despegar), Gympass, and university partnerships for professional development.
REQUIREMENTS:
- University degree or higher in tourism, hospitality, or related fields such as business administration
- Minimum 2 years of experience in commercial account management and business development in the travel industry with travel agencies (assistance cards, airlines, wholesalers, hotels, car rental companies)
- Experience conducting commercial visits to clients, geolocation, and route planning
- Experience managing KPIs for account performance and creating presentations
- Advanced Excel skills (pivot tables, graphing, formulas), Office suite, and presentation tools
- Availability to travel
- Understanding that this is an external-facing position requiring daily client visits
