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Illumio is seeking an experienced Senior IT Administrator to join its IT Service Operations team at the Sunnyvale headquarters. This is a hands-on technical role requiring 4 on-site days per week, serving as a subject matter expert for endpoint management, Microsoft administration, identity and access management, IT automation, and enterprise applications.
Key responsibilities span four primary areas:
**Endpoint Management:** Serve as senior SME for Windows and macOS environments. Administer Microsoft Intune and Jamf Pro for policy creation, application deployment, security settings, and compliance controls. Manage Windows Autopilot and Apple Automated Device Enrollment for zero-touch provisioning. Oversee endpoint patching, software updates, and troubleshoot enrollment, policy, and deployment issues. Develop standardized endpoint configurations in partnership with Information Security.
**Microsoft Administration:** Act as senior technical resource for Microsoft 365 and cloud technologies. Administer Exchange Online, SharePoint, OneDrive, Purview, and Defender. Configure Microsoft Defender for Office 365 email protection (anti-phishing, anti-spam, malware, Safe Links, Safe Attachments). Deploy and maintain Microsoft Purview Data Loss Prevention (DLP) policies. Monitor DLP and email security activity, troubleshoot policy behavior, and tune for security-productivity balance. Manage endpoint security capabilities and maintain compliance across all licensed Microsoft products.
**IT System Integration & Automation:** Design and implement automations using Workato, Okta Workflows, PowerShell, and APIs. Develop Workato integrations between ServiceNow, Okta, Microsoft 365, HR systems, and endpoint management solutions. Configure ServiceNow (catalog items, workflows, Flow Designer, forms, business rules). Automate IT processes to improve efficiency and reduce manual tasks. Troubleshoot and maintain existing automations with emphasis on reliability, security, and scalability.
**Collaboration & Executive Support:** Provide advanced technical support for Windows, macOS, Microsoft 365, Zoom, and business technologies. Deliver high-touch white-glove support to executives and executive assistants. Build, configure, and support Zoom Rooms and conference room technologies. Provide advanced AV support for company events. Configure and troubleshoot conference room displays, cameras, microphones, speakers, and controllers. Serve as escalation point for complex employee technology issues.
**Requirements:**
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
- 6+ years of progressive experience in IT administration, systems administration, endpoint management, or related field
- Extensive hands-on experience administering Windows and macOS enterprise environments
- Extensive experience with Microsoft Intune and Jamf Pro (policy/profile management, application deployment, patch management, compliance, zero-touch deployment)
- Strong experience with Windows Autopilot and Apple Automated Device Enrollment
- Extensive experience with Microsoft 365, Exchange Online, Microsoft Entra ID, Microsoft Purview, and Microsoft Defender (including Defender for Office 365)
- Experience with Okta and Okta Workflows for user lifecycle automation
- Strong PowerShell scripting experience, particularly for Microsoft 365 and Exchange Online
- Experience designing and implementing IT system integrations and automations
- Strong troubleshooting, analytical, communication, and problem-solving skills
- Demonstrated ability to work independently, take ownership of complex technical issues, and provide high-touch support to C-level executives
**Bonus qualifications:**
- Experience with Microsoft Graph API and advanced PowerShell automation
- Experience developing ServiceNow solutions (catalog items, Flow Designer)
- Experience integrating ServiceNow with Okta, Microsoft 365, HR systems, or endpoint management platforms
- Experience with enterprise networking, certificate-based authentication, or Wi-Fi technologies
- Relevant Microsoft, Jamf, Okta, ServiceNow, or other technical certifications
